2 x Salesforce Administrator (Open for Canberra & Sydney)

Job Title: 2 x Salesforce Administrator (Open for Canberra & Sydney)
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Start Date: 10-5-21
Reference: 211880_1617253343
Contact Name: Josie Bandiola
Contact Email:
Job Published: April 01, 2021 16:02

Job Description

The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Office of the CIO (OCIO) seeks an experienced Salesforce Administrator to join our dynamic fast-paced team.


  • Maintain and configure Health Cloud and Service Cloud applications
  • Perform ongoing system administration including maintaining user roles, monitoring application metrics, security settings, profiles, sharing rules, workflow rules and data integrity
  • Perform debugging and interrogation of logs to investigate issues
  • Work within an incident management framework to review and prioritise defects
  • Collate, analyse and produce customised reports and dashboards as required in consultation with OCIO and business teams
  • Troubleshoot identified Salesforce issues and work with external vendors to resolve them
  • Install and configure 3rd party packages
  • Raise support tickets with Salesforce
  • Develop and maintain documentation on processes, policies, and configuration

Skills and experience:

  • More than 3 years' experience within Salesforce eco-system
  • Certified Salesforce Admin ADM201 or ADM211 (will be a stand out)
  • Repeated experience in SCRUM/ AGILE methodologies
  • Excellent communication skills
  • 'Quality focused' approach, to develop, improve and implement streamlined processes
  • Ability to work in DevOps environment and configure and support CI/CD functions.

Australian Citizen and Permanent Residents are welcome to apply.

For more information or a confidential discussion, please contact Josie Bandiola on 02 9054 8710 quoting reference 211880.

To apply please click the 'Apply Now' button.