Business Analyst (Contact Centre)

Job Title: Business Analyst (Contact Centre)
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: 201282_1580968339
Contact Name: Leah Windley
Contact Email:
Job Published: February 06, 2020 16:52

Job Description

Our client, a large Australian Enterprise, seeks a Business Analyst with Contact Centre Technology experience for a 6-month contract based in Melbourne's CBD. They are working to uplift and consolidate their contact centre processes and technology.

The business analyst will be required to:

  • Gather, track and manage Business, Functional, Non-Functional Requirements across each technical release via the BRS and RTM
  • Support Architects and Solution Designers with the interpretation of Business Requirements into Technical Functionality
  • Support the Project Manager in prioritisation of delivery and management of business expectations
  • Where required, interpret the technical solution back to business process updates and process flows

Preferences in:

  • Career experience as a business analyst operating in large complex organisations
  • Knowledge in Contact Centre technologies and functions - Call Recording, Verint, Genesys, Email Routing, WorkForce Management, Reporting, Unified Communications
  • Prior IT delivery experience into Contact Centres
  • Ability to translate business needs to technology specifications and solutons
  • Ability to engage and manage key stakeholders through out the project

If this sounds like you, don't hesitate to apply. Applications will be reviewed on an ongoing basis.